ELITE TENNIS INTERNATIONAL TERMS AND CONDITIONS
Introduction
1. Before enrolling in any coaching program all participants must read, understand and agree to the Elite Tennis International Terms and Conditions.
2. Before enrolling participants between the age of 3 years and 12 years in coaching programs all parents/guardians must read, understand and agree to the Elite Tennis International Terms and Conditions and the Hot Shots Tennis program Terms and Conditions.
Full payment is required to confirm and secure enrolment
Full payment is required to enrol and secure yours or your child’s position in the preferred lesson. The fastest and easiest way to enrol and pay for group lessons is online at https://www.elitetennisinternational.com/
Upfront payments and direct debit payments for tennis coaching are non-refundable. Enrolments are on a per school term basis. Cancellations (or refunds) are not possible for change of mind (or any other reason) part way through the term.
Payment via Direct Debit
All participants paying via Direct Debit will be automatically re-enrolled in the same program (same day, time and colour/standard) each school term. If participants want to cancel their enrolment or change to a different session (different day, time or colour/standard) this can only be done at the end of a school term. Requests to cancel Direct Debit arrangements or change groups must be provided via email to enrolments@elitetennisinternational.com at least two (2) weeks prior to the end of school term.
Changes to enrolments
On rare occasions, changes may be made to the lesson schedule featured on the website or enrolment forms. If this occurs after you have enrolled and paid we will contact you as soon as possible to organise a suitable alternative timeslot, lesson credit or a full refund of any remaining lessons.
Participation and Risk
As a player (if 18 years or older) or parent/guardian enrolling your child into an Elite Tennis International Program you agree, or on your child’s behalf agree, to the conditions set out below:
1. You consent to you or your child participating in the Elite Tennis International Program. You acknowledge that you or your child will be exposed to certain risks when participating in the Elite Tennis International Program including, but not limited to, physical injury.
2. You acknowledge and understand that if you or your child requires access to medication during tennis lessons it is up you or as the enrolling parent/guardian, to ensure ALL medications (e.g. asthma puffers, EpiPens etc) are accessible. You acknowledge and understand that Elite Tennis International coaches only carry basic first aid supplies and will not have access to medications held in school offices or at before and after school care offices.
3. You authorise any representative of Elite Tennis International to obtain any medical assistance, treatment and transport for you or your child as deemed reasonably necessary. You consent to any such medical treatment and/or transportation for you or your child.
You acknowledge and agree that you will be responsible for any costs associated with any such medical treatment and/or transportation.
4. You agree that you and your child are required to follow all lawful instructions and directions of Elite Tennis International coaches and staff while participating in the Program.
5. In consideration of your participation or your child’s participation in the Elite Tennis International Program, to the extent permitted by law, you agree to release and discharge Park Caloundra Pty Ltd trading as Elite Tennis International and its directors, officers, employees, volunteers and agents, from all liability in respect of any loss or damage you or your child may suffer. Without limiting the foregoing, you also agree to release, defend, hold harmless and indemnify Park Caloundra Pty Ltd trading as Elite Tennis International and its directors, officers, employees, volunteers and agents from and against any actions, proceedings, claims, demands, expenses (including legal expenses), damages and liabilities howsoever arising or incurred as a result of or in connection with your participation or your child’s participation in Elite Tennis International Programs.
Consent to the use of imagery
As part of the enrolment process parents/guardians consent to allow their children to be photographed demonstrating coaching activities and celebrating achievements. These images may be posted on the Elite Tennis International website, Instagram or Facebook page. No mention of a child’s name will be made unless we contact the parent/guardian and gain additional consent. Should you not wish for your child to be photographed please email us or advise us in writing as part of your enrolment.
The collection and sharing of enrolment information
To ensure all participants have personal accident insurance, it is a condition of enrolment that all players and/or parents/guardians agree to allow Park Caloundra Pty Ltd trading as Elite Tennis International to share their enrolment information with Tennis Queensland and Tennis Australia for the purpose of registering participants as Tennis Queensland members and Hot Shots participants. This process ensures all participants are covered with personal accident insurance and Elite Tennis International school courts with public liability insurance.
Wet weather policy
All lessons may be cancelled in the event of rain.
Where possible, the coach will call or text you approximately 30 minutes before the lesson starts to advise if lessons are cancelled due to the weather. Make up lessons only (not credits or refunds) will be made available for all rained out lessons. Please note yours or your child’s regular coach cannot be guaranteed for make up lessons.
Do you give refunds or provide make-up lessons if I or my child is sick or away for a GROUP lesson?
A make up lesson (no refunds or credits) is available provided absentee notification is received within the following timeframes via phone:
1. For morning group lesson absences, notification by phone must be received no later than 12noon the day before the lesson.
2. For afternoon group lesson absences, notification by phone must be received no later than 9am on the day of the lesson.
If notification is received after the above timeframes, the lesson is forfeited and no make up is provided. Make up lessons can be arranged via the Pro-Shop at the time of notifying your absence. Make up lessons must be used during the same term as the missed lesson.
Do you give refunds or provide make-up lessons if I or my child is sick or away for a squad or private lesson?
Credits and make up lessons only (no refunds) are available for squad and private lessons provided absentee notification is received within the following timeframes via phone:
1. For morning group lesson absences, notification by phone must be received no later than 12noon the day before the lesson.
2. For afternoon group lesson absences, notification by phone must be received no later than 9am on the day of the lesson.
If notification is received after the above timeframes, full lesson fee applies. The lesson is forfeited and no make up or credit is provided. Make up lessons can be arranged via the Pro-Shop at the time of notifying your absence.
Will the coach supervise my child before the lesson commences and/or after the lesson is finished?
No, coaches (or any staff at the Sunshine Coast Regional Tennis Centre) cannot be responsible for supervising children outside of lesson times. It is the responsibility of the parent or carer to ensure their child is supervised until the lesson starts and is picked up at lesson completion time. Coaches (or any staff at the Sunshine Coast Regional Tennis Centre) cannot accept responsibility for your child before or after this time.
Are the tennis lessons conducted on school holidays, public holidays and pupil free days?
There are no lessons on school holidays or public holidays.
There are no lessons at all school venues on pupil free days however, lessons at the Sunshine Coast Regional Tennis Centre will proceed as normal on pupil free days.
What does my child have to bring?
Your child can wear cool comfortable sports attire or their school uniform and a comfortable pair of sneakers/sandshoes. Please ensure you pack them a water bottle and tennis racquet. It is also now compulsory for all children to wear a hat (NO HAT = NO PLAY) and we strongly recommend the application of sunscreen prior to lessons.
ANZ Tennis Hot Shots Terms and Conditions